BPO | UB Inc

business process outsourcing

What Is Business Process Outsourcing?

Business Process Outsourcing (BPO) is a method of subcontracting different business-related operations to third-party which can be within the country or outside the country . The main purpose of BPO is to reduce the operational cost for the particular areas of business.

Business Process Outsourcing (BPO) is mostly started with customer service, support and sales to the different part of the world to increase customer care, support and sales by minimizing the cost. If we will see the process of using BPO than we will find that most all the countries over Europe, USA, Canada, UK, Australia and many other countries have outsourced their certain part of their business for minimizing the cost, providing 24*7 services and also enhance the customer experience.

Below are the services we offer to our clients under BPO:

Sales and Support
  • Inbound & Outbound Sales
  • Follow-ups, Up-Sales & Cross Sales
  • Helpdesk Billing
  • Appointment setting for B2B (Business     to Business)and B2C (Business to Consumer)
  • 24 hours of Customer Support & Services and many more.
Lead Generation Services
  • Lead generation for Call Centers,
  • Lead generation for SEO,
  • Lead generation for Web and Landing page,
  • Lead generation for Social Networks & Social Media
  • Lead generation for PPC / CPA
  • Lead generation for Google AdWords and many more.
Financial Accounting
  • Generating & Maintaining Bills
  • A/c Payable
  • A/c Receivable
  • Collections
  • Tracking & Maintaining Balance Sheet (BS)
  • Book Keeping & Accounting Services
  • Administration Management i.e. Salaries, Wages, Bonus, deductions etc and many more
Chat and Email Services
  • Sales
  • Up-Sell & Cross-Sell Programs
  • Support for E-commerce
  • Lead Generation
  • Tech Support
  • Updates on Account Information and many more.
  • Vendor Authorization
  • Procurement Purchasing
  • Support for E-commerce
  • Payment Services
Healthcare & IT
  • Medical Billing & Medical Transcription